Refund policy
Returns
You may request a return within 14 calendar days of receiving your order.
Before sending anything back, please contact us at info@oystarstudio.com so we can confirm the return and provide the necessary instructions.
Returns should be sent to:
OYSTAR STUDIO
43 Remisnycha Street, Office 11
Chernihiv, 14000, Ukraine
Return condition
To be eligible for a return, items must be:
- unworn and unused
- unwashed
- in their original condition
- with all original tags attached
- returned with the original packaging where applicable
Items showing signs of wear, washing, alteration or damage after delivery may not be accepted.
Return shipping
For standard returns, return shipping costs are covered by the customer.
We recommend using a tracked shipping service and keeping proof of shipment until your return has been processed.
If you received a damaged, defective or incorrect item, please contact us before arranging the return.
Damaged or incorrect item
Please inspect your order when it arrives.
If something is damaged, defective or incorrect, email info@oystarstudio.com as soon as possible with your order number and photos where relevant.
We will review the issue and arrange the appropriate solution.
Exchange
If you need a different size, colour or item, please contact us first.
Depending on stock availability, we may arrange an exchange or ask you to return the original item and place a new order.
Refund
Once your return has been received and inspected, we will confirm whether the refund has been approved.
Approved refunds are issued to the original payment method.
Please allow additional processing time for your bank or card provider.
If more than 15 business days have passed since your refund was approved, contact us at info@oystarstudio.com.
EU customers
Customers receiving orders within the European Union have a statutory 14-day right of withdrawal for eligible online purchases.
For an eligible withdrawal, we will refund the purchase price and the cost of the least expensive standard delivery option offered for the order. Additional costs for express or premium delivery are not refundable.
Return shipping costs are normally covered by the customer unless applicable consumer law requires otherwise.
Non-returnable items
We cannot accept returns for items that have been worn, washed, altered or damaged after delivery.
Certain personalised, made-to-order or hygiene-sensitive items may also be excluded from return where permitted by law.
Order cancellation
If you wish to cancel an order, please contact us as soon as possible at info@oystarstudio.com.
Once an order has been processed or dispatched, cancellation may no longer be possible and the item may need to be returned after delivery.
Need help?
For any questions about returns, exchanges or refunds: