At OYSTAR STUDIO, we aim to provide fast, reliable, and cost-effective shipping options to ensure that your order reaches you in the best possible condition.
1. Delivery time
Standard delivery time to:
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EU estimated within 7-10 business days
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USA estimated within 7-14 business days
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Worldwide estimated within 7-21 business days
2. Shipping Costs
Shipping costs are calculated at checkout based on your location and the total weight of your order. You will see the shipping costs before completing your purchase.
Shipping for orders above $300 is free.
3. Order Processing
Orders are typically processed and shipped within 1-2 business days after the order is placed. Orders placed on weekends or holidays will be processed on the next business day. Please double-check your shipping address and contact details at checkout to ensure timely and accurate delivery.
4. Tracking Information
Once your order has shipped, you will receive a confirmation email with your tracking number and a link to track your package in real-time.
5. Customs, Duties, and Taxes (International Orders)
We currently ship DDU (Delivery Duty Unpaid). This means that product prices do not include any local taxes or duties. As the recipient, you are responsible for any import duties, customs charges, or local sales taxes required by your destination country to release your order from customs.
6. Delivery Delays
While we strive to ensure that your order is delivered on time, delivery delays may occasionally occur due to unforeseen circumstances such as weather conditions, customs processing, or high seasonal demand. If your order is delayed, we will do our best to keep you informed.
7. Lost or Stolen Packages
OYSTAR STUDIO is not responsible for packages lost or stolen after delivery confirmation. If your package is marked as delivered but has not been received, please contact our customer service team to initiate a claim with the carrier.
8. Undeliverable Packages
If a package is undeliverable or returned to us due to an incorrect address or failure to pick up from a collection point, customers may be responsible for additional shipping fees to resend the package. Please ensure your shipping details are accurate at checkout to avoid any issues.
Contact us:
If you have any questions or concerns regarding shipping, please contact our customer service team at hello@oystarstudio.com