These terms are effective from July 1, 2025.
Introduction
These Terms of Use govern your purchases from, and use of, www.oystarstudio.com. This website is operated by OYSTAR STUDIO — a brand managed by an individual entrepreneur registered in Ukraine. By accessing this site and making a purchase, you enter into a binding agreement with the sole proprietor behind OYSTAR STUDIO, identified by taxpayer identification number: 3099714708
Throughout the site, the terms “we,” “us,” and “our” refer to OYSTAR STUDIO. OYSTAR STUDIO offers this website, including all information, tools, and services available, conditioned upon your acceptance of the terms, conditions, policies, and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”). These Terms apply worldwide to all users, including browsers, vendors, customers, and content contributors.
By using this website, you confirm that you have read, understood, and agreed to be bound by these Terms of Use. Please review them carefully before proceeding.
1. Pricing and Accuracy
Occasionally, prices on www.oystarstudio.com may fluctuate due to currency exchange rates, discounts, or other commercial factors. While we strive to maintain accuracy in all product details, descriptions, and prices, errors may sometimes occur. In the event of a pricing error on any ordered item, we will notify you promptly, giving you the choice to either reconfirm your order at the correct price or cancel it.
Prices are consumer prices including VAT and excluding shipping or other services unless otherwise stated below.
Please note that local import duties vary by country and region. These taxes are to be paid by you as a customer. If you reject the parcel due to local duties, the parcel will automatically be returned to www.oystarstudio.com. In this case, we reserve the right to charge a fee corresponding to our expenses in connection with the shipment, including a reasonable administrative fee.
2. Acceptance of Terms
By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use our services. Acceptance of these Terms is expressly limited to these Terms of Service. Updates to features, tools, or policies are subject to these Terms and will be posted on this page.
3. Age Restriction
To make a purchase on our website, you must be at least 18 years old.
If you are between the ages of 14 and 17, you may place an order using your own payment method only with the consent and supervision of a parent or legal guardian.
By completing a purchase, you confirm that you meet this requirement. We reserve the right to cancel orders or request age verification if necessary.
4. Definitions
Customer: The individual or entity purchasing products from OYSTARSTUDIO’s website.
Website: Refers to www.oystarstudio.com, the official online store of OYSTAR STUDIO, managed by an individual entrepreneur registered in Ukraine, identified by taxpayer identification number: 3099714708
Terms: Refers to this document, outlining the terms and conditions for purchasing and using OYSTAR STUDIO’s services.
5. Confirmation of Order
Upon receiving your order, we will send an electronic invoice to the email address provided as confirmation. Please enter your correct email at checkout, and check your spam/junk folders if you don’t receive it. We recommend saving this email for future reference, as it serves as your proof of purchase.
6. Payment Options
OYSTAR STUDIO accepts a variety of secure payment methods, with availability varying by region. OYSTAR STUDIO does not store credit card information; all payments are processed through secure, PCI-compliant systems.
Accepted Payment Methods
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Credit and Debit Cards: We accept major cards, including Visa, MasterCard, and American Express.
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Digital Wallets: Apple Pay, Google Pay are supported (regional availability may vary).
Currency & Exchange Rates
Transactions are processed in the currency displayed at checkout. Additional exchange fees may apply for foreign currencies.
7. Shipping and Delivery
OYSTAR STUDIO ships worldwide using trusted carriers such as UPS, GLS, DHL, FedEx, NovaGlobal Estimated delivery times and tracking availability vary:
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Domestic Orders: Typically delivered within 2-3 business days.
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International Orders: Generally delivered within 7-21 business days, subject to customs. Tracking links are provided where available. Please be aware that customs processes may vary by country and could extend delivery times. Customers are responsible for any delays, customs fees, or additional charges.
Please Note:
Our warehouse is located in Ukraine, outside the European Union. While we strive to process and ship all orders promptly, international deliveries may occasionally experience delays due to customs clearance or regional logistics. We appreciate your understanding and patience — and we’re always here to assist if you have any questions regarding your order, contact hello@oystarstudio.com.
8. Campaign Codes
Campaign codes must be applied at checkout to be valid and cannot be applied retroactively. Ensure the discount is applied before completing your purchase.
9. Ordering, Modifications, and Cancellations
OYSTAR STUDIO reserves the right to update prices, correct errors, and cancel orders as necessary.
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Order Modifications: Requests must be submitted within 24 hours of purchase.
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Cancellations: Available within 24 hours, pending order status.
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Limitation on Purchases: OYSTAR STUDIO reserves the right to limit quantities on orders or reject any orders suspected of unauthorized reselling.
10. Returns & Refunds
Items can be returned within 14 days of receipt for a full refund, provided they are in their original condition, unused, and with all tags attached. We also offer exchanges or store credit within 30 days of receipt to give you added flexibility.
For international returns, any applicable customs fees may be deducted from the refund amount. Refunds are typically processed within 14 days of receiving the returned item.
11. Customer Accounts
Customers can create an account on our website for easier future purchases. By creating an account, you agree to:
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Security: Maintain account credentials confidentiality.
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Data Accuracy: Review your order details before submitting and update account information as necessary.
12. Warranty Information
Certain products may come with a warranty covering defects. Contact hello@oystarstudio.com for warranty claims.
13. Privacy and Data Protection (GDPR Compliance)
OYSTAR STUDIO processes personal data only as necessary to fulfill orders, in compliance with data protection laws, including GDPR. For details, refer to our Privacy Policy. International customers can rest assured we protect data according to applicable laws.
14. User Content
Our website may feature user-generated content. OYSTAR STUDIO does not claim ownership and disclaims liability for any legal issues. To report a content violation, please email hello@oystarstudio.com.
15. Intellectual Property
All website content, including text, images, and trademarks, is the property of OYSTAR STUDIO or its licensors. Unauthorized use, copying, or distribution of our materials is strictly prohibited and may result in legal action.
16. Color Accuracy
We strive to display product colors accurately but cannot guarantee color match due to screen variations. For questions regarding color variations, please contact hello@oystarstudio.com
17. Limitation of Liability
OYSTAR STUDIO and its affiliates are not liable for any direct, indirect, incidental, or consequential damages from using this website or services, to the extent permitted by law.
18. We reserve the right to change or discontinue any Service or product without notice and are not liable for any resulting impact.
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Force Majeure: OYSTAR STUDIO is not liable for delays or cancellations due to unforeseen circumstances, such as natural disasters or governmental restrictions.
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Right to Refuse Service: OYSTAR STUDIO reserves the right to refuse service to anyone for any reason at any time if they are found in violation of these Terms.
19. Accuracy of Billing and Account Information
You agree to provide current, accurate purchase and account details. OYSTAR STUDIO is not responsible for errors arising from inaccurate information provided by the customer.
20. Use of Third-Party Services
OYSTAR STUDIO works with third-party services for payment processing and shipping. We are not responsible for errors or service disruptions caused by these parties.
21. Cookies and Tracking Technology
Our website uses cookies and similar tracking technologies to enhance your browsing experience. For more details, please refer to our Cookie Policy.
22. Changes to Terms and Service Updates
OYSTAR STUDIO may revise these Terms at any time. The latest version will always be posted here, and it is your responsibility to review it regularly. Continued use of our site following updates indicates your acceptance of any changes.
Contact Information
For any questions regarding the Terms of Service, please contact us at hello@oystarstudio.com.
For timely responses, please reach out during our support hours,
Monday-Friday, 9:00 AM - 5:00 PM (EEST / UTC+3)